ISO 9000 and ISO 10000 standards package

Standards package “ISO 9000 and ISO 10000 Quality management systems” ISO 9000 and ISO 10000 standards package

Scope

The collection of standards entitled "ISO 9000 and ISO 10000 Quality Management Systems" contains the official editions of the most used standards/standardization documents of the two series:
• BDS EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
• BDS EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
• SD ISO/TS 9002:2016 Quality management systems — Guidelines for the application of ISO 9001:2015
• BDS EN ISO 9004:2018 Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)
• BDS EN ISO 19011:2018 Guidelines for auditing management systems (ISO 19011:2018)
• BDS ISO 10001:2018 Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
• BDS ISO 10002:2018 Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
• BDS ISO 10003:2018 Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations
• BDS ISO 10004:2018 Quality management — Customer satisfaction — Guidelines for monitoring and measuring
• BDS ISO 10005:2018 Quality management — Guidelines for quality plans
• BDS ISO 10006:2018 Quality management — Guidelines for quality management in projects
• ISO 10012:2003 Measurement management systems - Requirements for measurement processes and measuring equipment
• BDS ISO 10013:2021 Quality management systems — Guidance for documented information
• BDS ISO 10014:2021 Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits
• BDS ISO 10018:2020 Quality management — Guidance for people engagement