ISO 21800:2025

Name: ISO 21800:2025
Brand: ISO
SKU: ISO 21800:2025
Price: 81.07 EUR
Availability: InStock
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Guidance for organizations to increase consumer understanding of online terms and conditions

Publication date: Dec 12, 2025

General information

Current stage: 60.60 Standard published Dec 12, 2025

Originator: ISO

Owner: ISO/PC 335

Type: International Standard

ICS: 03.100.20 Trade. Commercial function. Marketing

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Status: Published

PDF - €81.07

Languages: English

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Scope

This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs).
This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.

Life cycle

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PUBLISHED
ISO 21800:2025
60.60 Standard published
Dec 12, 2025