90.93 Standard confirmed Aug 25, 2022
ISO
ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development
International Standard
03.120.30 Application of statistical methods
Published
ISO 16355-4:2017 describes the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS). These include translation of VOC and VOS into true customer needs, prioritization of these needs, and competitive benchmarking of alternatives from the customer's perspective. This document also provides recommendations on the use of the applicable tools and methods.
Users of this document include all organization functions necessary to ensure customer satisfaction, including business planning, marketing, sales, research and development (R and D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
PUBLISHED
ISO 16355-4:2017
90.93
Standard confirmed
Aug 25, 2022
ABANDON
ISO/AWI 16355-4