90.20 Standard under periodical review Jan 15, 2024
ISO
ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development
International Standard
03.120.30 Application of statistical methods
Published
This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.
NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.
Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
PUBLISHED
ISO 16355-3:2019
90.20
Standard under periodical review
Jan 15, 2024
ABANDON
ISO/AWI 16355-3