99.60 Withdrawal effective Aug 2, 2017
CEN
CEN/TC 375 Customer Contact Services
European Norm
03.080.30 Services for consumers
This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced.
This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.
WITHDRAWN
EN 15838:2009
99.60
Withdrawal effective
Aug 2, 2017