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99.60 Withdrawal effective Nov 26, 2008
CEN
CEN/TC 331 Postal services
European Norm
03.240 Postal services
Withdrawn
The standard will define a methodology for the evaluation of complaints and redress procedures. The standard will apply to various types of complaints and for each of them establish a methodology for measuring response rates for their acknowledgement, processing and resolution by the postal operator.
Legislation related to this standard
Common rules for the development of the internal market of Community postal services and the improvement of quality of service
Harmonized/Supporting
WITHDRAWN
EN 14012:2003
99.60
Withdrawal effective
Nov 26, 2008
WITHDRAWN
EN 14012:2008