CWA 18014:2023

Mediation Grammar - A testing methodology for measuring the empowerment of users of public services for migrants CWA 18014:2023

Scope

The document contains a user-based summative testing methodology for the measurement of the extent to which basic public services are provided in a non-discriminatory manner to their intended beneficiaries, including, but not limited to, foreign expats, regular immigrants, refugees and asylum seekers, with a special focus on their level of empowerment.
This is defined by the ISO/TR 21276:2018 as "the [process of] expansion of people’s ability to make strategic life choices in a context where this ability was previously denied to them".
The purpose of this document is to provide an analytical description and exemplification of the proposed methodological approach, without providing any results from its implementation or discussion of any initial findings.