99.60 Withdrawal effective Aug 19, 2026
CEN
CEN/WS 094 Competences of hotel general manager
CEN/CENELEC Workshop Agreement
03.080.30 Services for consumers | 03.200.01 Leisure and tourism in general
This document provides the professional requirements in terms of knowledge, skills and competence of the general manager in the hospitality industry, i.e. the top manager who is in charge of the overall management of a hotel regardless of its size or facilities and who safeguards the hotel's reputation and ensures the quality of the services provided.
WITHDRAWN
CWA 17327:2018
99.60
Withdrawal effective
Aug 19, 2026