CWA 14838-1:2003

Facilitating Smart Card Technology for Electronic Ticketing and Seamless Travel - Part 1: EU Policy and User Requirements CWA 14838-1:2003

Scope

The aim of CWA 14838-1:2003 is to provide an overview of the context in which smart card based e-ticketing schemes are introduced and to provide guidance on key requirements for the introduction and operation of such schemes.
The European Union has published a series of papers, in the form of directives, communications, recommendations and official surveys, that are relevant to the introduction of such schemes and need to be understood by those involved in decision-making in the area of electronic ticketing scheme development. Hence this document commences with a survey of EU documentation.
Regarding user requirements, this document addresses the requirements of the following principal user categories:
● customers
● passenger transport operators
● organising authorities
On the one hand the customer has a need to travel from a given point A to another point B (collectively constituting the demand for transport services), while on the other a passenger transport operator provides transport services that can permit the customer partially or fully to fulfil this need (supply of transport services).
Ticketing provides the means by which the customer is entitled to use these services. It is useful to distinguish between two principal aspects of ticketing: sales (purchase by the customer) and validation (usage or consumption by the customer). For the purposes of CWA 14838-1:2003, the sale of proof of entitlement to use a transport service or services is the responsibility of a passenger transport enterprise, while validation of the proof of entitlement is performed by the relevant passenger transport operator (though it is recognised that both enterprise and operator may be the same legal entity).