CWA 14087:2000

European Call Centre Standards for Training and Qualification - Customer Contact Representative Competences

Current stage: 99.60 Withdrawal effective Jun 18, 2014

Originator: CEN

Owner: CEN/WS 004 European Call Centre Standards for training and Qualifications

Type: CEN/CENELEC Workshop Agreement

ICS: 03.080.30 Services for consumers

Competencies which have been agreed upon as the common competencies across call handling for people working as a customer contact
representative.

WITHDRAWN
CWA 14087:2000
99.60 Withdrawal effective
Jun 18, 2014