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CWA 14087:2000

European Call Centre Standards for Training and Qualification - Customer Contact Representative Competences CWA 14087:2000

General information

99.60   Withdrawal effective   Jun 18, 2014

CEN

CEN/WS 004 European Call Centre Standards for training and Qualifications

CEN/CENELEC Workshop Agreement

03.080.30   Services for consumers

Scope

Competencies which have been agreed upon as the common competencies across call handling for people working as a customer contact
representative.

Life cycle

NOW

WITHDRAWN
CWA 14087:2000
99.60 Withdrawal effective
Jun 18, 2014




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