CEN/TR 15524:2006

Postal services - Customer-directed information including track and trace - General concepts and definitions CEN/TR 15524:2006

Publication date:   May 30, 2007

Scope

This Technical Report consists of three parts.
The first part defines, describes and explains basic concepts typical to all mail communication systems such as domains, parties, agents and their role in the system, physical and informational objects, processes, interfaces and relationships.
The first part does not cover more detailed technical aspects of the main concepts such as:
- detailed description of mail entities and sets, their attributes and methods of collection/capture of their values;
- applications describing specific use of the information describing basic objects by mailers, postal operators and recipients;
- data elements, data constructs and message descriptions;
- communication protocols and infrastructure for message transport including transport of messages through a print-scan channel (or paper channel);
- message security issues related to individual messages: confidentiality and integrity of data, authentication and non-repudiation;
- printing symbology, physical placement of data elements and symbols, their orientation and dimensions, and inks and print quality.
The second part of this Technical Report defines the concepts necessary and sufficient to describe customer-directed information that can be captured by post and made accessible to customers using post-mailer interface. This report explains and describes relationships between these concepts.
This report provides a comprehensive list of mail entity attributes that are involved in forming observations and events significant for postal customers. This report describes a methodology suitable for the selection of observation points within postal domain process where information collected in observations is most useful for customers. The report does not cover:......