cen:proj:77903

Postal services-Harmonized track and trace events cen:proj:77903

Scope

Industry and commerce: insight in the (tracking) services of (postal)logistical networks based on a
standardized set of events makes it easier to compare them (f./e. based on transit times) and make the
best choice for delivery services. Customer calls “where is my item?” may be reduced (cost reduction)
and offering tracking services is easier (transparency) increasing the happiness of customers.
Government: clearer insight in where items are eases the fulfilment of governmental services like
Customs (VAT), security checks. From a European perspective better cross border ecommerce
solutions can lead to an increase of cross border ecommerce and therefore more international trade
between European countries.
Customers: easier to get a clear answer on the question “Where is my item?” and better insight where
in the process an item might be lost and which party is to be held responsible which can lead to quicker
compensations and less delays. A harmonized set of T&T events would also help customers to better
plan for delivery and/or pick-up. The question of where the item might be lost comes only after, if
things go wrong.
Standards application: a set of standardized tracking events leads to more consistent data, less
(complex) translations and provides a guideline for new applications.
Environmental stake holder: CO2 emission calculation can be registered and compared more easily if
a standardized set of events is used.

Related legislation

Legislation related to this standard