cen:proj:60084

Informing the user and procedures for handling the social care alarm cen:proj:60084

Scope

Handling of the users’ expectations of the service. Education of users. Information to users before and during the installation; provide the users and their relatives with full information and education in regards to the service they have obtained and how to use it, and how to act when the service does not work properly. Guidelines for when and how often the user should test and push the alarm and how to act during the test. Ensuring and checking that there is sufficient inside coverage (reach), and in some cases outside coverage (reach). Users and service providers informed of risks. What to expect of the service. Should describe the competence and profile of the person making the installation. Should describe what how the installation should be performed. What should the user be informed about and what should they not be informed about.