cen:proj:40707

Postal services - Measurement of wrong delivery

General information

30.98   Project deleted   Oct 15, 2014

CEN

CEN/TC 331 Postal services

Technical Report

Scope

A feasibility study has been performed after which CEN/TC331 decided it was not feasibile to develop a standard for this subject. However it felt that the results of the report should be kept and therefore it was decided to turn it into a Technical Report.

Any items delivered to a wrong address or wrong addressee may cause substantial problems to both, the sender and/or the receiver. Such an item may - in the best case - be delivered to the right person with a delay, in the worst case it may be thrown away. Knowledge of the quality
performed by the operator would therefore give the customer an indication, to which extend wrong deliveries may occur.

It was originally aimed to specify requirements for a method and its implementation aiming at the measure of
the proportion of ordinary mail delivered to another letter box/plate than the one specified on the
postal item (correctly addressed).

Related legislation

Legislation related to this standard

97/67/EC

Common rules for the development of the internal market of Community postal services and the improvement of quality of service

Life cycle

NOW

ABANDON
cen:proj:40707
30.98 Project deleted
Oct 15, 2014