European standards (CEN) and international standards (ISO) for travel agencies. Quality of service, safety, accessibility and sustainability criteria. Genorma.com provides an overview of the necessary standards for travel agency services.
Tourism services - Travel agencies and tour operators - Terminology
90.60 Close of review
Environmental management systems - Requirements with guidance for use (ISO 14001:2015)
60.60 Standard published
Security and resilience - Business continuity management systems - Requirements (ISO 22301:2019)
60.60 Standard published
Travel agencies currently face a very competitive environment which is leading them to specialisation and digital transformation to be able to compete with big online platforms offering tourism and transport services. International and European standards provide good tools to increase the quality, performance and safety of the services provided by travel agencies.
