EN 13850:2020

Postal services - Quality of services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail

Publication date:   Sep 16, 2020

General information

60.60 Standard published   Jun 17, 2020


CEN/TC 331 Postal services

European Norm

03.240   Postal services



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This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.
The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Postal Directive 97/67/EC and its amendments.
This European Standard is mandatory and mainly used for performance measurement connected to requirements of the Universal Postal Service; domestic and international (UNEX).

Related legislation

Legislation related to this standard


Common rules for the development of the internal market of Community postal services and the improvement of quality of service


Life cycle


EN 13850:2012


EN 13850:2020
60.60 Standard published
Jun 17, 2020