CWA 17327:2018

Hotel General Manager - Knowledge, skills and competence requirements CWA 17327:2018

General information

Current stage: 90.93 Standard confirmed Jun 28, 2023

Originator: CEN

Owner: CEN/WS 094 Competences of hotel general manager

Type: CEN/CENELEC Workshop Agreement

ICS: 03.080.30 Services for consumers | 03.200.01 Leisure and tourism in general

Scope

This document provides the professional requirements in terms of knowledge, skills and competence of the general manager in the hospitality industry, i.e. the top manager who is in charge of the overall management of a hotel regardless of its size or facilities and who safeguards the hotel's reputation and ensures the quality of the services provided.

Life cycle

NOW

PUBLISHED
CWA 17327:2018
90.93 Standard confirmed
Jun 28, 2023