travel agencies services

European standards (CEN) and international standards (ISO) for travel agencies. Quality of service, safety, accessibility and sustainability criteria. Genorma.com provides an overview of the necessary standards for travel agency services.


Technical committee



Related standards or drafts


Project

Tourism services - Travel agencies and tour operators - Terminology

90.60 Close of review

CEN/TC 329

Environmental management systems - Requirements with guidance for use (ISO 14001:2015)

60.60 Standard published

CEN/BT

Quality management systems - Requirements (ISO 9001:2015)

60.60 Standard published

CEN/BT

Security and resilience - Business continuity management systems - Requirements (ISO 22301:2019)

60.60 Standard published

CEN/TC 391

Travel risk management — Guidance for organizations

60.60 Standard published

ISO/TC 262

Travel agencies currently face a very competitive environment which is leading them to specialisation and digital transformation to be able to compete with big online platforms offering tourism and transport services. International and European standards provide good tools to increase the quality, performance and safety of the services provided by travel agencies.