ISO/TS 10020:2022

Quality management systems — Organizational change management — Processes

Publication date:   Aug 31, 2022

General information

60.60 Standard published   Aug 31, 2022


ISO/TC 176/SC 3 Supporting technologies

Technical Specification

03.120.10   Quality management and quality assurance



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This document specifies processes that can be used to govern, manage and implement organizational change management (OCM) for organizations, projects or smaller activities. It comprises generic process descriptions that describe the OCM processes. Supporting diagrams describing the processes are also provided.
This document is applicable, but not limited, to change sponsors, change agents, change team members and project managers, particularly those responsible for governing, managing and implementing organizational change.

Life cycle


ISO/TS 10020:2022
60.60 Standard published
Aug 31, 2022