60.60 Standard published Jun 10, 2021
ISO
ISO/TC 312 Excellence in service
Technical Specification
03.080.01 Services in general
Published
This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
PUBLISHED
ISO/TS 24082:2021
60.60
Standard published
Jun 10, 2021