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ISO 22483:2020

Tourism and related services — Hotels — Service requirements ISO 22483:2020

Publication date:   Apr 14, 2020

General information

60.60 Standard published   Apr 14, 2020

ISO

ISO/TC 228 Tourism and related services

International Standard

03.200.01   Leisure and tourism in general | 03.080.30   Services for consumers

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Scope

This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.
The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.

Life cycle

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PUBLISHED
ISO 22483:2020
60.60 Standard published
Apr 14, 2020