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ISO/IEC 19086-2:2018

Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model ISO/IEC 19086-2:2018

Publication date:   Dec 12, 2018

General information

90.93 Standard confirmed   Mar 4, 2024

ISO/IEC

ISO/IEC JTC 1/SC 38 Cloud Computing and Distributed Platforms

International Standard

35.210   Cloud computing

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Scope

This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.
This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4.
This document does not mandate the use of a specific set of metrics for cloud SLAs.

Life cycle

NOW

PUBLISHED
ISO/IEC 19086-2:2018
90.93 Standard confirmed
Mar 4, 2024

CORRIGENDA / AMENDMENTS

PUBLISHED
ISO/IEC 19086-2:2018/Amd 1:2023