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CEN/TS 16880:2015

Service excellence - Creating outstanding customer experiences through service excellence CEN/TS 16880:2015

Publication date:   May 17, 2016

General information

90.93 Standard confirmed   Feb 23, 2022

CEN

CEN/TC 420 Service Excellence Systems

Technical Specification

03.080.01   Services in general | 03.100.99   Other standards related to company organization and management | 03.120.99   Other standards related to quality

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Scope

This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on providing basic customer service which organizations should already have in place.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

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PUBLISHED
CEN/TS 16880:2015
90.93 Standard confirmed
Feb 23, 2022