EN 15838:2009

Customer Contact Centres - Requirements for service provision

Publication date:   Jan 30, 2010

General information

99.60 Withdrawal effective   Aug 2, 2017

CEN

CEN/TC 375 Customer Contact Services

European Norm

03.080.30   Services for consumers

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Scope

This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced.
This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.

Life cycle

NOW

WITHDRAWN
EN 15838:2009
99.60 Withdrawal effective
Aug 2, 2017

REVISED BY

PUBLISHED
EN ISO 18295-1:2017

PUBLISHED
EN ISO 18295-2:2017